Online Casino FAQ

Are my personal details safe?
Yes of course. With our casino, all your personal and banking details are secured and fully protected. We use the latest SSL encryption technology and protection software used by major online banks and other financial institutions and all your personal information is safely stored and secured from hackers. We will also not share your details with any third party bodies.
Can I win real money at an SA Online Casino?
Of course you can win real cash at our casino. However, firstly, you must make a real money deposit into your account and then use this money to place bets on your favorite games. If you manage to win something, the money is yours and you can immediately cash it out.
What kind of security do you have to keep my credit card number safe?
We use Secure Socket Layer (SSL) technology for conducting transactions via credit cards and other banking methods so you can be rest assured that your transactions are 100% secure. In addition, we use Electronic Funds Transfer (EFT) through which players can transfer money from their SA bank account into their casino account.
Can I transact in Rands?
Yes you can. We are a South African friendly online casino that welcomes SA players and enables them to play in SA Rands for more convenience. You also don’t have to pay any currency conversion fees because you can deposit and play directly in SA currency.
How do I know your games are not rigged?
All online casino games we offer have been rigorously tested for fair play and randomness and their Random Number Generator (RNG) is creating random and fair results. Third party audit companies have conducted the tests on the games in order to ensure that they are genuinely random.
What is the process of getting my bonus?
If you want to claim a bonus at out casino, remember to claim the bonus coupon before you make your deposit at the cashier. Otherwise, the bonus will not be automatically added to your account. If this happens, get in touch with the customer support service before you start playing so an agent can manually add the bonus for you.
What is bonus abuse?
Several actions are considered bonus abuse and these include requesting a withdrawal before meeting the bonus wagering requirements, using irregular wagering patterns, betting on restricted or non eligible games etc. When a bonus is abused the casino voids the bonus money and/or any winnings associated with it.
Can I cash out the bonus money?
Once you meet the wagering requirement of a bonus, you can request a withdrawal and cash out your winnings. All bonus amounts will be removed from the cashable balance before the withdrawal request is processed.
What games should I play with the bonus?
Eligible games that contribute 100% towards meeting the wagering requirement are slots and parlor games. Partially eligible games that count 25% to wagering requirements are the casino poker games such as Caribbean Hold’em, 7 Stud Poker, Casino War, Vegas Tree Card Rummy, Sic Bo, Texas Hold’em Bonus Poker, Tri Card Poker, Caribbean Draw and Perfect Pairs, while those that count 5% are all single and multi hand video poker games. All blackjack games count only 2%. Ineligible games are Bingo, Craps, Poker table, Baccarat, Pai Gow, Roulette and Scratch cards.
What are the games with the best and worst house edge?
Generally speaking, the games based on skill have the best house edge, while those based on pure luck have the worst house advantage. This is because in the skill games such as blackjack and video poker you can use appropriate playing strategies to lower the hose edge. In the games of chance such as slots, Keno and scratch cards, playing skills and strategies are useless and they don’t affect the game’s fixed house edge.
Can I really win Millions of Rands on your progressives?
If Lady Luck is on your side, you can indeed win millions in Rands on our progressive jackpot games such as Jackpot Pinatas, Cleopatra’s Gold, Aztec’s Millions, Shopping Spree II and Spirit of the Inca among others. Just make sure you hit the right winning combination.
Who is RTG?
RTG refers to Realtime Gaming, a well known and popular online casino software and game provider in the virtual gambling world. All online casino games we offer are powered by this software and casino fans can play over 200 titles. Some of the games are quite unique such as the Real Series slots, while some offer huge life changing jackpots.
Do I need to pay tax on the money I win?
Players are entirely responsible for any taxes and fees applicable to casino winnings. If their winnings are taxable in their jurisdiction, players are required to keep track and report the winnings to the appropriate authorities. All personal details of players will remain confidential.